Roots Café & Bistro Reviews

Lovely food, lovely customer service. Overall vibes of the café is great, I've been a couple of times. Nice and clean, very bright and inviting. Food tastes delicious too, I always go for Eggs Benedict

Lovely place to bring kids for Sunday breakfast. Our server Calla was EXCELLENT!
Food is tasty, service is 5* & atmosphere is super.
💯 will be back! 💖

We visited recently and unfortunately had an uncomfortable experience. When we asked about the pet policy (as we have a cat rather than a dog), the manager giggled, which made us feel quite uneasy. A simple, polite “no, sorry” would have been completely fine — especially since we had checked in advance and the website indicated the place was pet-friendly.

After we posted our initial review, the manager approached us with the review in hand to ask if it was ours. While I understand this may have been an attempt to resolve the situation, the approach felt quite confrontational and ultimately made things worse. A more helpful way to address the issue would have been to ask how the service could be improved going forward.

Unfortunately, the food also wasn’t very good, which added to our disappointment. Overall, the interaction left us feeling quite unsettled.

Coming into the place it smelled of stale grease but we put that aside and were welcomed and sat down.

Ordered food. My partner and I both got the poached eggs. Mine tasted of vinegar and my partners which are pictured were undercooked.

Did of course raise this directly with the restaurant rather than just complaining next time and was told they would have offered to cook it again. No discount was offered, was asked to pay full price for undercooked food.

Won’t be back again and I cannot recommend anyone visit this establishment.

I recently dined in beautiful Bristol, where I had a green curry with chicken. The flavours were delightful and quite impressive. It honestly reminded me of comforting homemade meals. Overall, it was a lovely experience.

The seating arrangement is well-organised, and the staff is attentive and helpful.